Returns & Refunds Policy

At Heritage Homestead Farms, we want you to feel confident ordering from us. Because we sell both perishable food products and personal-care products, our return policy differs by product type.

Meat and Other Perishable Food Products

Because of food safety requirements, all meat and other perishable food sales are final and cannot be returned or exchanged.

If your order arrives damaged, thawed beyond a safe condition, incorrect, or otherwise has a problem, please contact us as soon as possible after delivery. We may ask for photos of the product, packaging, and shipping label so we can review the issue.

If we determine that your order was damaged in transit, incorrect, or otherwise eligible for a refund or replacement, we will work with you to make it right.

We do not offer refunds for:

change of mind


ordering the wrong product


taste or texture preferences


products that were stored or handled improperly after delivery


missed deliveries or packages left unattended after confirmed delivery


Tallow Cream and Other Non-Perishable Body-Care Products

We accept returns of eligible tallow cream and other non-perishable body-care products within 30 days of delivery.

To be eligible for a return, please contact us before sending the product back.

For unopened products, we can issue a refund once the return is received.

For opened products, please contact us if you are unhappy with your purchase. We will review the situation and determine whether a refund, replacement, or store credit is appropriate.

Original shipping charges are non-refundable unless the product arrived damaged, defective, or incorrect.

Unless the return is due to our error or a damaged/defective product, the customer is responsible for return shipping costs.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, contact us promptly with your order number and photos when possible.

Please do not discard damaged products or packaging until we have reviewed your request.

Refunds

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or card provider.

Contact Us

To request a return, refund, or report an order problem, contact:

Heritage Homestead Farms, LLC

West Lafayette, Indiana 

jessi@heritagehomesteadfarms.net